We upgraded SMS 2003 SP3 to SCCM 2007 R2 last month.  Everything has gone well so far, except for our experience with Remote Tools.  We’ve only upgraded the clients from SMS to SCCM in our IT/test group.  Our Desktop Support guys are complaining that they’ve lost the seamless ability they had before to remotely connect to users’ systems, as well as the ability to remotely reboot PCs.  The reboot thing can be overcome with PSTools, and having to use RDC and Remote Tools in tandem, based on the user status, is manageable. 

But we’ve run into a real problem with users who have dual monitors.  The cursor leaves a trail that covers a square’s worth of pixels, maybe 20x20 or bigger, wherever you move it.  That trail seems to almost have random image data in it.  Then if the Start button gets opened, it’s a black box until you move the cursor over it, at which point it draws in the various items in the Start menu.  In short, the tool in this situation is all but unusable.

The problems are the same whether the user’s system is accessed from a single-monitor or a dual-monitor PC.  We’ve tested it from a number of systems, and have the same results, with one exception.  One tech accessed his own dual-monitor system from itself (yes, a weird mess waiting to happen).  And he was able to see everything just fine.

I’ve tried to Google this problem, and have come up with nothing.  Suggestions?  Has anyone else ran into this?  Right now, this is keeping me from rolling out the SCCM client to everyone else until we get this resolved.  What features will we lack until we get that client distributed?

Brian West

Systems Engineer

Nuclear Fuel Services, Inc.

423-735-5416

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