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• Enable verbose logging on Self-Service Portal

  A couple of days ago, Travis Wright wrote a blog post on troubleshooting Self-Service Portal Issues in SCSM 2012. In this post Travis explains where you can find the SMPortalTrace.log file http://blogs.technet.com/b/servicemanager/archive/2012/01/20/troubleshooting... Posted Jan 24 2012, 10:20 AM by SCUG.be Filed under: Tips and Trics, System Center 2012, SCSM 2012

• SCSM 2012: Time worked can be added only for imported or created users in Service Manager

  As a consultant a temporary account was created for me in a separate OU. I used this account for installation and configuration of System Center Service Manager 2012. I also wanted to use this account to test my incident workflows. But each time I created... Posted Dec 05 2011, 02:57 PM by SCUG.be Filed under: Tips and Trics, Microsoft, System Center 2012, SCSM 2012

• SCSM 2012: Notify Analyst on Incident Reassignment

  The guys of the System Center Service Manager blog on TechNet already made a great post to send out an email notification to the analyst when he gets assigned to an incident. http://blogs.technet.com/b/servicemanager/archive/2010/03/12/custom-notification... Posted Dec 05 2011, 02:53 PM by SCUG.be Filed under: Tips and Trics, Microsoft, System Center 2012, SCSM 2012

• SCSM 2012: Auto Close resolved incidents after x days

  Service Manager 2012 now has a lot of built in cmdlets. I used the built-in CMDlets to create a workflow which will disable all resolved incidents after a specified time. There are several posts explaining how you can do this using the SMLets over here... Posted Dec 05 2011, 12:49 PM by SCUG.be Filed under: scsm, Tips and Trics, System Center 2012, SCSM 2012