In this session Maarten Goet, SCOM MVP and participant in the TAP-program for Service Manager, is going to show us what the possibilities are of Service Manager. First he will explain the architecture of Service Manager after which he will deep-dive into the possibilities of Incident-, Change Management and CMDB. With some real life examples Maarten will also show us the possibilities of the SCOM and SCCM connector.

For IT-pros who are working with ITIL, COBIT or the MOF framework, for IT-pros who are interested or searching for a helpdesk system with integration into the system center suite and for IT-decision takers that need to comply with several standards, this is a session you can't miss.

Part I

Part II

Read the complete post at http://scug.be/blogs/scsm/archive/2009/11/23/session-recording-service-manager-from-re-active-to-pro-active.aspx