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November 2009 - Posts

  • System Center Service Manager Session with Nigel Cain

    On January 19 we will have a session with Nigel Cain, Senior Product Manager!

    System Center Service Manager Integration


    In this session, we will take a detailed look at how Service Manager integrates with Operations Manager (SCOM) and Configuration Manager (SCCM) to help you to more effectively manage systems in your data center, learn how to define and manage business services, manage change to those services and create incidents when components fail or degrade. 


    Speaker: Nigel Cain, Senior Program Manager

    Nigel Cain is a Senior Program Manager in the Virtualization & Datacenter Management team responsible for driving customer focused design and development efforts.  His primary product responsibilities include System Center Service Manager and System Center Virtual Machine Manager.  Nigel joined Microsoft in 1998 as technical consultant and moved into a Program Management role in 2003. Since then he has worked on a number of different products and initiatives but his primary focus has always been on solutions that make Microsoft technologies easier to manage


    Agenda Thuesday, January 19, 2010

    • 18:00 Registration and lunch
    • 18:45 Welcome
    • 19:00 System Center Service Manager Integration  by Nigel Cain
    • 21:00 Q&A and drink


    For more information have a look at

    Register fast, seats are limited!

    Alexandre Verkinderne

  • TechNet Live meetings planning

    Dutch: Wat is er nieuw in System Center Operations Manager R2? (17 december) Neem deel aan deze infosessie over de nieuwe features van OpsMgr 2007 R2, waarin we dieper ingaan op de verschillen tussen OpsMgr 2007 en OpsMgr 2007 R2. Thema’s die we in deze sessie bespreken: o Cross-platform o Verbeteringen agents o Verbeteringen management pack o Verbeteringen authoring o Installatie o Reporting Beste praktijken voor de installatie van OpsMgr R2, informatie uit de praktijk (12 januari) Neem deel aan...(read more)
  • Step by Step guide for provisioning Intel VPro clients in SCCM 2007 SP2 Part 2

    In my previous post I have talked about  the summary of Prerequisites required for OOB Management in SCCM at . Now we will talk about the 3rd Party Remote Configuration Certificate that is needed on each OOB Service Point to Provision Intel vPro technology based systems (e.g. VeriSign, GoDaddy, Comodo, and Starfield). Optionally you can generate your own certificate...(read more)
  • Step by Step guide for provisioning Intel VPro clients in SCCM 2007 SP2 Part 1

    Today I finally finalized my Intel VPro configuration on a SCCM 2007 SP2 box.In this blog post I try to explain all the details on how to provision clients with Vpro and what infrastructure steps are needed to make it work. My fellow MVP Kim Oppalfens has already presented a great session on this topic at one of our SCUG events …You could find his session online here : Assumptions : Everything has been executed on a SCCM 2007...(read more)
  • System Center Service Manager - Introduction and scope

    Hello Chaps,

    This is my first article about System Center Service Manager 2010. This will be a multi part articles series.

    Part 1: Introduction and scope

    Part 2: High Level Architecture

    Part 3: Diving into Incident Management


    let's start with Part 1:


    Product Positioning



     The above picture describes the System Center Global Picture.

    System Center Service Manager obviously tries to close the Gap between the current System Center Portfolio and a 360 degrees approach.


    So far the following items were addressed or at least partially:

    • Operations Management
      • System Center Operations Manager
    • Configuration Management
      • System Center Configuration Manager
    • CMDB
      • Partially addressed in Configuration Manager
    • Knowledge
      • Partially addressed in Operations Manager

    System Center Service Manager addresses the following items:


    • Incident Management
    • Problem Management
    • Self Service Portal
      • Password Reset
      • Software Request
    • CMDB
    • Knowledge Database
    • Native Integration with AD,SCOM,SCCM

    SCSM builds and extends the familiar Management Pack Architecture with a more robust MP ...

    In fact the new MP structure allows images, forms, assemblies,etc.... bundled into a new .MPB file format( I will write blog article on this matter later)

    Have a nice Day

    Frederic Dumesle -




    Posted Nov 25 2009, 05:44 PM by
    Filed under:
  • System Center Data Protection Manager 2007: Tape problems

    Hey All,

    During one of the implementations of DPM, one of my colleagues got into problems with the recognition of a tape library.  Although the tape library worked during the staging phase, when it got into production, it stopped working.  There were 20 tapes in the library, but DPM didn’t recognize them, and after you ran a fast recovery, you got the following error:


    Connection to the DPM service has been lost.

    DPM service could be running in recovery mode, which was initiated by the DpmSync tool. If DpmSync is not running and the DPM service is still in recovery mode, then run DpmSync again.


    After having multiple steps with the Microsoft support team, they finally found a solution.  Because I thought the process of troubleshooting was interesting, I thought I posted it here.

    1) Try the obvious

    - Make sure that you have run the DPMDriveMappingTool.exe

    2) If you want to log a call with MS Support:

    - Run a DPM MPS report, the tool can be downloaded @


    Out of the reports that we have sent to them, they saw that “More than one mediapool reported for same media”.

    Apparently, this can happen each time the DPM database has incorrect information about the tape drives, which can be caused when OEM drivers are updated when the vendorID’s and productID’s change.

    Now to solve this one, you need to run a query that will reset the tables.  They gave us two procedures for that, depending on whether the tape library is shared or not.

    Here they are:


    1) Close DPM UI
    2) Backup the DPMDB by running dpmbackup -db from command prompt.
    3) Open sql server management studio in context of DPMDB database instance. Make
    sure you are admin on the machine
    4) Select DPMDB. Right click -> New Query
    5) Open the Query.txt file and copy paste its content in the query window
    6) Execute the query.
    7) Make sure query has succeeded.
    8) Close SQL management studio
    9) Open DPM UI
    10) Go to library management tab
    11) Do rescan
    12) Let this rescan succeed. This rescan will detect libraries and will run Fast
    inventory on the library.

    (step i) On Library DPM server :
    1) Close DPM UI
    2) Backup the DPMDB by running dpmbackup -db from command prompt.
    3) Open sql server management studio in context of DPMDB database instance. Make
    sure you are admin on the machine
    4) Select DPMDB. Right click -> New Query
    5) Open the Query.txt file and copy paste its content in the query window
    6) Execute the query.
    7) Make sure query has succeeded.
    8) Close SQL management studio
    (step ii) On Client DPM server :
    1) Close DPMUI
    2) Backup the DPMDB by running dpmbackup -db from command prompt.
    3) Open sql server management studio in context of DPMDB database instance. Make
    sure you are admin on the machine
    4) Select DPMDB. Right click -> New Query
    5) Open Query.txt file and copy paste its content in the query window
    6) Execute the query.
    7) Make sure query has succeeded.
    8) Close SQL management studio
    9) Now run SetSharedDPMDatabase tool with parameter as the library server instance
    name (if this does not succeed then reboot the machine and again retry running the
    IE: SetSharedDPMdatabase -Instancename
    (step iii) on Library DPM server
    1) Open DPM UI and then on Client DPM Server.
    2) Go to library management tab
    3) Do rescan
    4) Let this rescan succeed. This rescan will detect libraries and will run Fast
    inventory on the library. Let this finish before going to next step
    (step iv) on Client DPM server
    1) Open DPM UI and then on Client DPM Server.
    2) Go to library management tab
    3) Do rescan


    And finally, of course, you need the query.  Because it is way too long to upload the text here, I’ll ask the site owners to upload the query to the media library on

    // Update, just found out that you can attach something to a post.  So here it is... query.txt :-)



  • New SCSM Solution Accelerator to Address Compliance and Risk Management Challenges!

    Beta evaluations of the Compliance and Risk Process Management Pack and the IT Compliance Management Library for System Center Service Manager now available

    This Beta release includes control activities and test automation for Windows Server 2008, Windows Server 2008 R2, and Windows 7.

    The Compliance and Risk Process Management Pack and the IT Compliance Management Library extend System Center Service Manager with several new features that allow customers to:

    • Use the included Program Creation Wizard to quickly and easily determine which control objectives must be addressed to address compliance requirements defined in required regulations and standards.
    • Help eliminate the complexities and redundancies often found in multiple, overlapping regulations and standards.
    • Leverage System Center Service Manager’s integration with System Center Configuration Manager and System Center Operations Manager to monitor, validate, and report on the compliance state of deployed Microsoft products.

    To Download the Beta

    Please note that to begin your evaluation of this management pack you will need to download and install the Service Manager Beta-2 Update, available here

    To download, simply go to the Service Manager site on Connect click the Downloads link and select “Compliance and Risk Process Management Pack Beta ” and then select all of the following files from the download details page:

    • – This file contains the documentation for the Compliance and Risk Process Management Pack. Please download this file first and read the Getting Started Guide prior to installation.
    • ComplianceAndRiskProcessMPBeta.exe – This is the install file for the Compliance and Risk Process Management Pack. This must be installed on your server running Service Manager Beta 2 to add compliance management capabilities.
    • IT_Compliance_Management_Library_Beta.exe – This is the install file for the IT Compliance Management Library containing control libraries and automation enhancements for the Compliance and Risk Process Management Pack. Please read the ITCML User’s Guide before installing.

    Have Fun,

    Kurt Van Hoecke

  • System Center Data Protection Manager: Disaster Recovery

    Hey All,

    One of the most difficult things there is with backup solutions is Disaster Recovery.  Certainly when you want to do a bare-metal recovery of an old physical machine that has died on you.  Although you can have many possibilities to recover from such a failure, most of them will cause tricks, workarounds, hoping that you can find a server with the same (or almost the same) hardware configuration and lots of time.  Matthijs Vreeken ( has written an interesting post about this  (


    Here’s the theory.

    You do a P2V of an existing physical server but leave it off afterwards (Assuming Hyper-V here, so that DPM can take a full backup of the VHD and config files).  Every day, you take a backup of the system state and daily data of the physical machine.

    At the moment the physical server dies on you, you start the virtual server, restore data and you’re back up and running.


    He also mentions some possible issues that you can have during the start of the virtual machine. (Read at his post for more information)


    Although this sounds great in theory (I was already on my way to my boss to discuss this ;-)) I still have a few questions about this.


    1) What will happen if the physical server has a different patch level?  Will it be necessary to patch both servers @ the same time?

    2) You need to keep the system state of the physical server in case you want to go back to the physical server.  But if you already have resetted the password for the computer account of the virtual machine, what will happen then?

    3) How will an exchange or SQL server will handle this?  After all, this will be an online restore.

    4) How will the DPM agent react on the virtual machine?  What are you going to do when the DPM agent has been upgraded in the meantime.


    The idea sounds really great, and I don’t want to throw it away although I still have a few questions about it.  So if you have idea’s remarks or solutions for the questions, don’t hesitate to reply :-).  I’m going to continue to think about it because if we can find a rock-solid solution or process for this, it could become a very popular solution for a disaster recovery plan.  Share your ideas….




  • Session Recording Service Manager: From Re-active to Pro-active

    In this session Maarten Goet, SCOM MVP and participant in the TAP-program for Service Manager, is going to show us what the possibilities are of Service Manager. First he will explain the architecture of Service Manager after which he will deep-dive into the possibilities of Incident-, Change Management and CMDB. With some real life examples Maarten will also show us the possibilities of the SCOM and SCCM connector.

    For IT-pros who are working with ITIL, COBIT or the MOF framework, for IT-pros who are interested or searching for a helpdesk system with integration into the system center suite and for IT-decision takers that need to comply with several standards, this is a session you can't miss.

    Part I

    Part II

  • Availability of Service Manager Beta-2 (Update)

    The Service Manager team just announced the availability of Service Manager Beta-2 (Update)

    This refresh is being made available to support the release of the Compliance and Risk Process Management Pack (click here to download). In addition to specific fixes to support this solution, a number of other issues have been addressed from the earlier Beta build:

    · Allow Administrators to select which SCCM packages to display to end users in the self-service portal

    · Enable import of CIs from custom Operations Manager 2007 objects

    · Active Directory Connector wizard supports user accounts in another forest (included non-trusted)

    · Provide view of workflow failures or timeouts and allow administrators to retry workflows if needed

    · Fixed issue for workflow authoring – enable the use of parameter settings defined in an unsealed management pack

    · Group memberships are now refreshed automatically

    · Templates continue to work after list values are deleted

    · Knowledge Categories can now be customized

    · Fixed an issue where time worked was incorrectly calculated in the Incident Analyst report



    To download, simply go to the Service Manager site on Connect Once you have successfully signed in, click the Downloads link, click Service Manager Beta-2 Update.

    Have fun,

    Alexandre Verkinderen

  • SCCM : ESX VMWare Vsphere 4 Tools Silent Install/Upgrade in an Windows 2008 R2 OSD Task Sequence ANSWER !

    We struggled with this for a long time, but we finally found a way to make it work. We could deploy the tools manually with no issue, but trying to automate it was a complete nightmare. Basically, the problem turned out to be that trying to use setup.exe from VMware to do an automated Install is effectively impossible. The supported solution from Wmware  that we initially found was to use setup.exe. The command was: setup.exe /s /v"/qn" The only caveat to be aware of is that if you're...(read more)
  • Importing data into SCSM (part2) – the SCSM OpsMgr Alert connector


    Part 1 blog post (Importing data into SCSM (part 1) – the SCSM AD & SCCM connectors) of the importing data into SCSM blog series is handling the AD and ConfigMgr connector. This second part will provide some more information about the OpsMgr connectors in SCSM.

    Two connectors are available in Service Manager:

    • Operations Manager Alert connector: The OpsMgr alert connector is used to automatically generate incidents that are based on Operations Manager alerts.
    • Operations Manager CI connector: This connector will import objects that were discovered by Operations Manager into the Service Manager database.

    In this post we will handle the Operations Manager Alert Connector.

    Installation and configuration of the Operations Manager Alert Connector

    The installation of this connector is a two phase’s process.

    • The first part involves creating the Alert connector on the SCSM server.
    • The second part requires that you start the OpsMgr console and set up a subscription for the newly created connector.

    Creating the Alert connector on the SCSM server


    OpsMgr Alert Connector account with the following rights:

    • Must be a domain account.
    • Must be a member of the Users local security group on the Service Manager management server.
    • Must be an Operations Manager 2007 Administrator.

    Installation of the connector

    In the Service Manager console, click Administration.

    In the Administration pane, expand Administration, and then click Connectors.

    In the Tasks pane, under Connectors, click Create Connector, and then select Operations Manager Alert Connector.


    1. On the Before You Begin page, click Next.

    2. On the General page, in the Name box, type a name for the new connector.


    (On this page, we can enable or disable the connector.)

    3. On the Server Details page, type the name of the server that is hosting the OpsMgr root management server.

    In the credentials section of the page, select an existing account with adequate right or create a new account. Test the connection before preceding the wizard.


    4. On the Alert Routing Rules page, click Add if you need to configure specific templates for alerts. For this example, we leave the field empty. In this way, all alerts will be using the operation manager incident template.


    5. On the Schedule page, specify the polling interval for the connector. Alert handling can be configured with following options: Resolve alerts in Operations Manager when incident is resolved and Resolve incident when alerts in Operations Manager are resolved. For this example, both options are selected.


    6. On the Summary page, make sure that settings are correct, and then click Create.

    7. On the Completion page, click Close to finish the OpsMgr connector installation.


    First part of the OpsMgr installation is finished…


    Creating the subscription in the OpsMgr Console

    8. To continue with the second part of the installation, start the Operations Manager console and connect to the Operations Manager root management server.

    9. In the Administration pane, click Product Connectors (SCOM SP1), or for Operations Manager 2007 R2, click Products Connectors, and then click Internal Connectors.


    10. In the Connectors pane, right click the name of the alert connector (Connector name configured in step 2) and select properties.

    11. On the internal connector general properties page, click on Add in the Subscriptions sections


    12. In the Product Connector Subscription Wizard dialog box, on the General page, in the Subscription Name field, type the name for this subscription

    13. Click Next.


    14. On the Approve groups page, select the OpsMgr groups that need to forward alerts to SCSM.

    Click Next.


    15. On the Approve targets page, click Next if you want to forward all alerts from all targets.


    16. If detailed alert information needs to be forwarded, select the Forward only alerts with targets explicit… option and click Add

    Targets can be selected OpsMgr targets lists, click Ok when finished and Next on the Approve targets page.


    17. On the Criteria page, select the criteria for alert forwarding. Click Create.

    (On this page you can select witch alerts you want to forward to the Service Manager)


    18. The just created Subscription is added to the subscriptions list. Click Ok to close the properties page.


    Job is done in the OpsMgr console.


    Review Configuration in the SCSM console

    19. Go back to you SCSM console and navigate to the “Work Items” pane.

    20. Expand “Work Items” –> “Incident Management” and click on “All Open OM Incidents

    In the results pane you can see the forwarded alerts from OpsMgr (can take some time before the console is updated with the forwarded alerts)


    All done…

    (This can be further extended with automatic ticket assignment and notification, but that is for another blog…)




    Kurt Van Hoecke


    This is a second post in the importing data into SCSM series:

    Part 1: (Importing data into SCSM (part 1) – the SCSM AD & SCCM connectors)

  • SCCM : Microsoft Updates suddenly stops at 50% of downloading.

    Hi. Last week at a customer of us had problem to get some patches been delivered to the end users computer. This months updates worked fine too, no problem distributing them as usual with CM , BUT,  we have now gotten several cases where all the updates except one has been downloaded to the client. The last update will not pass 50% of downloading no matter how long we wait. So, what we see in the Software Updates Installation progress window is now several updates with status "Preparing...(read more)
  • System Center Data Protection Manager 2007: Knowledgebase article for the new hotfix package is now available

  • System Center Data Protection Manager 2007: Recatalog an expired tape

    Hey All,

    Ever needed to get data from a tape that is already expired?  In DPM, you won’t have the option anymore to recatalog the tape when it is expired.

    Santhosh Sivarajan from Houston has found a simple workaround:

    * Select the tape and mark the tape as free

    * Select the tape again and unmark the tape as free

    * Now you can choose Recatalog imported tape

    The original post can be found here:



    Posted Nov 11 2009, 11:14 AM by
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