Paul Ross
Paul Ross and Travis Wright has given a session at teched 2008 on service manager.This session provides an update on the project and the timelines for the next beta and final release!
That's really the tool we're all waiting for!
Watch the session
Greetz,
ALexandre Verkinderen
http://scug.be/blogs/
Read the complete post at http://scug.be/blogs/scsm/archive/2008/08/16/why-is-microsoft-developing-a-service-desk-product.aspx