SCSM Opalis Integration Pack 2.0 Now Released

Published 02 May 11 03:01 PM | rodtrent

 

Here is the list of activities that the integration pack now provides:

  • Auto-Close resolved Incidents
  • Auto-Close resolved Problems
  • Auto-Close completed Change requests
  • Get overdue Incidents
  • Get escalated Incidents
  • Get unassigned Incidents (not assigned to Analyst)
  • Get unassigned Incidents (not assigned to Support Group)
  • Get unassigned Incidents (not assigned to Analyst nor to a Support Group)
  • Get unassigned Problems
  • Get unassigned Change Requests
  • Get overdue Change Requests
  • Get unassigned Manual Activities
  • Get overdue Manual Activities
  • Get Review Activities without Reviewers
  • Export unsealed Management Packs

SCSM Opalis Integration Pack 2.0 Now Released - SCSM Engineering Team Blog - Site Home - TechNet Blogs

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