New SCCM Training! - Configuration Manager 2007 for the Helpdesk staff

Published 27 February 10 11:17 AM | rodtrent

This new 2 day lab is aimed at the Service desk personnel working with SCCM and need to cover most of the day to day tasks. It fills a hole in the training market as there is currently no official Microsoft training focusing on this audience. The lab is developed by Kent Agerlund, Microsoft MVP and MCT.

This lab covers the features typically used by service desk staff. After this lab the student will have a very solid understanding of System Center Configuration Manager and be able to use and troubleshoot the main areas like:

  • · Client installation
  • · Software Distribution
  • · Software Updates
  • · Image installation
  • · Working with inventory data
    • Working with reports
    • Creating custom reports
    • Creating basic and advanced queries

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