Altiris Business Unit says all is good with Symantec

Posted to an email list today, an Altiris employee talks about their perception of support since Symantec acquired the systems management company.

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Well I work for the Symantec Altiris Business Unit in the enterprise support group. So here's what I would say about Symantec support:

The Altiris business unit support has been left alone since the acquisition - it was not absorbed into the symantec support organization. While I won't say Altiris support is perfect, our level 1 team has had some challenges in the past, I'm biased to believe that we provide excellent support to our customers.

I don't have any direct experience with the Symantec support organization as a customer, other than to hear a bunch of horror stories about how bad other people say that it is so I'll leave that to others who have had direct experience. I will say that in recent meetings, the Symantec executive team has committed to solving whatever support problems Symantec has had/is having.

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Altiris customers…does this synch with your experiences?