New MSKB: System Management Server fails to distribute software updates to some clients
| Article ID |
: |
946931 |
| Last Review |
: |
December 29, 2007 |
| Revision |
: |
1.0 |
When distributing software updates to clients using SMS, you noticed that it failed on some clients. Also, on some clients, you see that the applied patches show up as applicable in the compliance report.
On the client side Patchinstall.log file, you may see messages which are similar to the followings:
"FAILSAFE TIMEOUT: UpdateID"
or
"Reboot is required by at least one software update UpdatesInstallMgr <mm/dd/yyyy> <time>"
Cause
loadTOCNode(1, 'cause');
The previously deployed software update is waiting on a reboot to complete installation, thus the patchinstaller cannot handle the current deployed software updates.
Resolution
loadTOCNode(1, 'resolution');
Reboot the problematic client computers.