Interesting tool from Microsoft:

Common Windows problems could soon be solved by clicking a "Fix It" button.

Microsoft has started putting the button on its web-based support pages that detail the most common problems hitting PC and Windows users.

Clicking the button kicks off a download that, once run, carries out the series of steps needed to fix a specific problem or remove a bug.

Microsoft also has plans to extend the click-to-fix system to help users recover from a crash.

Source: http://news.bbc.co.uk/1/hi/technology/7874151.stm

Clever idea, click to fix instead of click and read detailed technical instructions, get confused, scratch head, commit and do the wrong thing, moan more about the product ... This should channel a lot of people through to the right solution for these fixable problems and increase usability.

Read the complete post at http://wmug.co.uk/blogs/r0b/archive/2009/02/06/microsoft-fix-it-button-spreads-across-the-microsoft-web-domain.aspx