Several days ago I asked for some assistance on getting a new test server up and running. Originally, I was apprehensive, as an outside host held the domain, and I wanted to ensure I could transfer the MX w/o issue. I create a new MX record with a different priority and things went pretty well. Well, in the mean time, I tried to get outside Outlook 2003 access and couldn't as I hadn't installed/configured RPC over HTTP.
Well, in the midst of all this, I asked to transfer the domain from SBC-Yahoo to Network Solutions. Called both up and told them what I wanted to do and asked for guidance so I didn't lose any service. Both told me that it was a painless process - I'd done it before, but hadn't worked with Yahoo prior to this.
Well, long story short - Yahoo BLOWS!!! I've never in my life met a bunch of incompetent individuals in my life. The transfer went well, except for one thing. In order for me to transfer the domain out, I had to cancel the account. No biggie the guy told me. Ok - so I cancel the account and move on. Well, this is only a test system and has a couple of accounts to start with - one being the CEO as he wanted to test it. Well, Yahoo, in their infinite wisdom decides to cancel the account - which means everything gets cancelled. No account - no domain. No account - no name services. So, I call Yahoo up and ask them what's going on? They state, oh, when you cancel the account, we cancel it - there is no need for the services any more. Huh? What about the existing domain? Oh - you're transferring it - those services are picked up by the gaining service provider. Ok, so I call NSI. They said, we can't touch it until it actually gets here.... See the cycle starting?
There is no way to do this with the way things are setup through Yahoo. Normally (at least in my experience) the name services are left at the old provider until everything is configured at the new provider. Then, and only then can\should the new provider move the name service to where they wish.... Geez ! It's not supposed to be this difficult.
So, now I'm w/o any services until NSI actually receives the confirmed registry key and propagates the name services. Which, by the way, could be up to 7 days!!!!
How ridiculous is this... Damn!
</rant>