On my way home today I heard a radio commercial for Altell, my cell phone provider. It discussed a new plan that they had available and I thought it would fit my needs perfectly. Well, I called and it appears that it would be advantageous to get the new plan, and it wouldn’t cost me a dime. So, I get several hundred more minutes, they dropped my peak start time from 9pm to 7pm and added nothing to my contract and kept the same monthly amount. Not too shabby.
So, I began to wonder - just how many people call their provider and ask if there is a plan available that better fits their needs? When I asked the company about this, the customer service rep responded – “You’d be surprised how many people don’t call just to check.” So, I asked him, why the company just doesn’t flip them over to the new plan. His response – “The company doesn’t change any customers account w/o their prior knowledge.” Oh, great, God forbid we do something for the customer w/o his knowledge. Then again – they are a business and out for profit….
Get to calling – TODAY!