Service Manager
Service Manager Public Beta 1 hits the world today. You can register for the Beta on connect.microsoft.com.
Be sure and read the docs completly, installation is not for the weak at heart. Well, I haven't installed it yet, but installing the pre-release version was not for the weak at heart. I'll post more about the beta as I go through the install and evaluation process.
The beta features:
· Distributed install
· Administration wizards for easy solution configuration
· AD connection wizard
· SMS 2003 SP3 connection wizard
· Asset inventory including the first phase of asset reconciliation in the CMDB
· Incident management including queues, customizable drop-down values, asset linking, and notification workflows.
· Change management including queues, customizable drop-down values, asset and incident linking, multiple review stages, activity management and notification workflows
· A self-service portal which includes knowledge search, service request submission, and software provisioning integrated with SMS 2003 SP3
· Knowledge Management including authoring, viewing, comment and rating all integrated with Word 2007 and SharePoint 2007
· Data Warehousing and Reporting including 6 sample reports for incident, change and asset data