Keys to this Position
The ideal candidate will have experience in the Desktop Engineering field. The candidate will have strong knowledge of Microsoft Desktop technologies including Windows, Outlook, Exchange, Microsoft Office, Group Policy and Active Directory. MS Certifications a plus
This individual needs to have a strong Engineering background. We are looking for strength in the following areas: Methodology, Strategic Planning, Design, experience managing large Technology Projects in a Desktop Engineering environment.
Management experience and proven capacity to develop staff
Project Management experience, with a practical application in a desktop area
Bachelor's degree in Computer Science, Engineering or related discipline. Or, minimum of 5 years experience in management and 10 years overall experience in Information Technology field.
Demonstrated technical, analytical, diagnostic skills when resolving IT related issues required to support business needs. Must possess the ability to think strategically.
History of successfully managing project implementations such as product implementations and upgrades
Strong oral and written communication skills; strong leadership skills
Strong understanding of systems technology as it relates to the desktop.
Proven ability to manage multiple objectives, project, and deadlines effectively
Desktop Support experience in a variety of Windows operating system environments
Desktop build experience using Ghost or similar imaging tools
Desktop deployment experience using images
Software deployment experience using Marimba or other automated tool
Focused on quality
Committed to continual improvement
Aggressive and creative problem solver
Outstanding inter-personal and leadership skills
Ability to manage in crisis or high pressure situations
Strong knowledge of Microsoft Desktop technologies including Windows,Outlook, Exchange, Microsoft Office, Group Policy and Active Directory. MS Certifications a plus
Strong applications knowledge
Familiarity with Marimba or other software distribution tool
Experience with Remote Management Tools
Strong knowledge of wireless technologies and networking
The Manager, Client Technology Engineering will be responsible for managing the client technology engineering team in our Marlborough Office. The position requires outstanding project management skills, a high degree of technical knowledge and expertise, and people management skills. The person in this role must be adept at gathering business requirements as they relate to emerging technology needs, formulating teams to evaluate products, conducting pilots with a goal of providing quantitative feedback and assessments, and managing product rollouts to the firm.
Work closely and proactively with all members of IS to meet project and business objectives effectively and efficiently.
Provide project management support to the team during major rollout and upgrades
Provide technical expertise to the team and the firm
Identify and exploit technology opportunities that cost effectively gain efficiencies, increase performance and improve reliability in alignment with overall business objectives. Solutions should be identified using both internal resources and external technology partners.
Recommend and / develops productivity tools for the desktop support organization
Help define, implement and maintain Information Technology standards, policies, process and procedures as it relates to managing the desktop environment (standard image, group policy and build process)
Identify potential desktop security issues, review security bulletins and provide recommendations to remediate threats
Mentor team on related functions and knowledge
Research, recommend and implement collaborative technologies such as Net Meeting, Web casting, desktop videoconferencing, electronic whiteboards, instant messaging, etc.
Research, recommend and implement wireless networking technologies that meet business requirements while maintaining strict security guidelines
Implement software licensing and metering controls to assist the firm with adherence to software licensing requirements
Act as a liaison with other systems areas and outside consultants. Actively participates in department initiatives, projects and problems resolution. Provides support as necessary.
Enable environment for engineering and desktop support teams that encourages collaboration and information sharing on a continual basis via meetings, documentation and presentations