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HERE This position is located in the Seattle, WA area (will also entertain candidates in the Dallas, TX area)
T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That’s why we’re here.
System Administrator 4, Microsoft
T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That's why we're here.
As a Systems Administrator 4, Microsoft you will lead in the design, development, and support of the Windows core network infrastructure for T-Mobile USA applications. This position will lead the team to drive the design and build-out secure architectures. You will be involved in providing top level technical support for development, implantation, and integration of new systems. As these systems are brought on-line you provide incident resolution; secure operations; provide status reports and performance analysis. Respond to escalated emergencies or system downtime is also required.
Primary Duties and Responsibilities
* Display strong inter-personal, verbal and written communication skills
* Display strong project management skills and ability to meet deadlines with little to no supervision
* Expertly understand and apply advance system administration, management and performance tuning techniques
* Act as lead and direct other resources in support of project and operational activities
* Provide 24 x 7 on call support as part of a scheduled rotation with other team members.
* Provide advanced troubleshooting for applications and systems, determining cause and effect
* Function as technical liaison for Windows related project activities
* Lead design reviews, define standards, recommend and establish policies
* Provide mentoring to fellow administrators, system programmers, and others
* Evaluate hardware and software requirements and be able to justify purchase decisions
* Configure and tune hardware and software to insure optimum performance and resource utilization
Secondary Duties and Responsibilities
* Be responsible for communicating all system performance degradation to management
* Develop and maintain technical documentation for system environment
* Maintain strict change control of system infrastructure
* Measure capacity and performance trends to determine long-term needs
* Provide systems metrics, root cause analysis, and proactive monitoring
* Create, test, and update disaster recovery plans
* Provide other technical services as necessary for the successful completion of projects
* Work hands on, provide troubleshooting, and acquire new skills rapidly
* Work order and problem ticket resolution and tracking via Remedy
* Evaluate hardware and software requirements and be able to justify purchase decisions.
* Configure and tune hardware and software to ensure optimum performance and resource utilization
* Provide mentoring to fellow administrators, system programmers and others
Position Requirements
Technical Skills
* Bachelors degree preferred, and 7 years equivalent experience supporting Microsoft Windows 2000/2003/2008 in an operations/production environment
* In-depth understanding of current MS technologies
* Extensive experience in designing systems and security strategies
* Extensive experience with a deep understanding of Active Directory
* Extensive experience designing and maintaining Group Policies (GPOs)
* Extensive experience with a deep understanding of DNS, DHCP, WINS, and TCP/IP networking
* Extensive experience & knowledge of scripting languages (VBscript, Powershell, Perl, SQL, etc.)
* Extensive experience in hardening Microsoft systems
* Extensive experience with various monitoring tools (MOM and HP Openview)
* Extensive experience with Microsoft PKI preferred
* Extensive experience in a SAN or NAS based environment
* Extensive experience with HP and IBM hardware preferred
* Extensive experience with EMC, HP, and NetApp disk arrays preferred
Skills Required
* Demonstrated experience with superior judgment, problem resolution, cross team collaboration and the ability to work under critical deadline pressure
* Excellent written and oral communication skills
* Excellent interpersonal skills
* Ability to conduct research into Windows issues and products
* Acts as a key contributor in complex and critical environments
* Ability to present ideas in business-friendly and user-friendly language
* Highly self motivated and directed
* Keen attention to detail
* Ability to effectively prioritize and execute tasks in a high-pressure environment
* Strong customer service
* Anticipates customer needs and identifies solutions
* Experience working in a team-oriented, collaborative environment
* Experience with managing enterprise environments is highly valued
* Knowledge of scripting languages (PERL, SQL, Visual Basic, C shell, etc) is beneficial
* Experience in a SAN or NAS based environment
* Strong inter-personal and communication skills - ability to work well with both peers and customers under pressure and deadlines
* Ability to identify and solve problems quickly and completely - able to network efficiently in order to locate subject matter experts as needed
* Excellent organizational skills - proficient in managing multiple priorities
* Works independently and proactively engages when necessary
* Applies knowledge of business and functional priorities to address complex problems and non-standard situations
* Anticipates customer needs and identifies solutions
* Proactively interacts with customers to deliver improved customer service
* Makes operational and strategic decisions based on varied inter-departmental sources and applies organizational consensus to solve problems
* Solves complex problems; takes a broad perspective to identify innovative solutions
* Routinely seeks/uses expertise to translate external research into new approaches
* Explains difficult concepts and persuades others to adopt a new point of view
* Engages cross-functional teams to enable a more collaborative effort
* Grasps and communicates big picture enterprise wide issues to team
* Provides leadership, mentoring and guidance to others
* Advanced project leadership and organizational skills with demonstrated ability to lead effective project teams
* Design effective lifecycle templates or engagement models
* Demonstrate advanced analytical and logical thinking
* Provide an in-depth knowledge in multiple functional area’s (SME)
* Advanced understanding of applications architecture
* Advanced understanding of customer/project life-cycle
* Advanced verbal and written presentation skills at all audience levels
* Demonstrates strong conflict resolution skills
* Strong technical and analytical skills with the ability to think creatively and develop new solutions.
* Task management, participating on team projects from beginning to end. Activities include: developing and managing task and resource schedules; documenting, tracking, and resolving issues; documenting project status and communicating project status to management.
* Ability to manage a diverse workload and work under time constraints. Expect heavy workloads during project development and implementation.
* Analyze new and emerging technologies and apply them to meet current and future business requirements.
T-Mobile USA offers a full range of comprehensive benefits, including medical, dental, vision, as well as matching 401(k), generous paid time off programs, mobile phone and service discounts, tuition reimbursement, free parking – not to mention a fun and business casual work environment.
T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce.