Currently I have an opening for a Technical writer with a nationwide Home Loan company at West Hill, CA. This is a contract position for 3-6 months with a good pay. Please review the requirement below and if you find it a good match to your skill set, please send your resume in word format along with a daytime phone number and you will be contacted upon receipt of your resume.
Contract Duration: Approximately 3 – 6 months
Our client’s Policy and Procedure Team has been tasked with the responsibility to create, format, update, maintain and distribute Standard Operating Procedures for Prime Branches, Fulfillment Centers and Central Office departments.
Primary function of the role:
This individual must be proficient in Microsoft Word application and Robohelp to format documents, using tables of content.
Excellent written and verbal communication skills including technical writing and writing policies & procedures is preferred.
Experience with developing on-line help documentation is required.
This individual will work closely with the Training Department, P&P and SMEs to ensure that they have been provided with the most current information.
Documentation would include incorporating policies and procedures, informational bulletins, process and system requirements into our SOP database.
We would like for this person to have the following skills –
2 -3 years experience writing policies and procedures including creating new, leveraging existing, and maintaining ongoing procedure documentation (prefer in mortgage banking environment)
Robohelp knowledge. Prefer proficiency in this software.
Photoshop knowledge. Prefer proficiency in this software.
Experience with interfacing with multiple levels of management and gaining concurrence on copy to be published.
Ability to consolidate comments from SMEs. Adept at understanding which SME comments have compliance and/or legal implications requiring rerouting for review/approval to Compliance and Legal departments.
Experience in conducting interviews with SME's and facilitating meetings with all relevant personnel
Experience coordinating the complete review and approval process
Training and experience in applying Information Mapping methodology (or similar programmed instruction methodology)
Experience in research and analysis methods and techniques
Exceptional written and verbal communication skills
Excellent organizational skills
Self-motivated with excellent business analysis skills
Ability to work under the pressure of frequent deadlines
Ability to work as part of a team and deal effectively with all levels of management and employees
Ability to build and maintain strong relationships between business units (will need to consult and work with Center operations and leadership staff to develop and document procedures in addition to Training staff for delivery)
Any Marketing- Business to Consumer experience- publications for consumers would be preferred.
If you are interested, please send your Updated Resume in Word Format and the following details as soon as possible.
How quickly can you start?
What is your expected salary?
Is location OK? Do you need to relocate?
If hired, will you be able to provide documentation of your eligibility to work in the US for all employers?
If requested, would you be able to provide 2-3 professional references?
Your contact number(s) and the best time(s) to call you?
If you have any questions do not hesitate to contact me. Thanks & regards,
Hartwell Global – People Are Our Business! Karthy@HartwellGlobal.com
Ph: 818-338-3240 Ext: 302
31194 La Baya Dr Ste 202
Westlake Village, CA 91362