Primary responsibilities include providing technical and creative solutions for service delivery by visiting customer problems sites, while ensuring customer satisfaction with Microsoft SQL, Networking, BackOffice and Desktop software. The successful candidate will be capable of performing on-site support of on-going support activities including but not limited to Premier Support, supportability content development, and escalation team support.
The PFE acts as the customer-visible point of escalation and resolution for Premier Support and provides advanced technical support to corporate customers and end users for complex products, including highly escalated issues. Provides support in-person at the customer’s place of business, as well as via telephone, written correspondence, and electronic media.
Exceptional customer service, communication, problem solving, and technical writing skills are required. Must have sufficient technical depth to communicate with development and other internal organizations at a peer level. Must have the ability to work with minimal supervision. Must have the ability to work independently and as part of a team.
Travel is required and can be as much as 70%. Must possess current passport or be able to obtain passport within 90 days of hire.
Recommended qualifications include:
Superior problem solving and troubleshooting skills at a Systems Engineer level;
Demonstrated aptitude for providing exceptional customer service;
Ability to grow the technical expertise of peers via training development and delivery, mentoring, and content development;
Ability to apply technology to improve existing products and systems;
Ability to actively participate in team problem solving by proposing and implementing solutions;
Ability to adapt quickly to changing circumstances, direction, and strategy;
Demonstrate strategic thinking with value-add contributions.
Technical Requirements:
Solid understanding of standard computer and networking concepts, and Internet fundamentals, is required.
A superior knowledge and demonstrated technical proficiency in SQL
Desirable Technical expertise:
Strong technical depth in at least two of the above
Windows2003\Windows XP\Windows 2000
Exchange
IIS/ASP/Proxy
Technical expertise in other relevant MS applications such as SMS, SNA, other MS Internet Technologies, etc.
Debugging skills in the Windows Platform, Exchange, and SQL
Programming skills in one or more of the following: SQL, VB, VBA, C++, VJ++, VBS, Jscript, HTML/DHTML
Education:
College degree, preferably in Computer Science, is required. MCSE strongly preferred. Will consider related field (or equivalent) experience.
Brande Garrison
Staffing Consultant
Microsoft Corporation
brandg@microsoft.com
Phone: 888-557-2150 (option 1)
Fax: 425-936-7329