Primary responsibilities include providing onsite technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft software on the client and server. The successful candidate will be capable of providing field support presence for groups in the Microsoft Services organization, including but not limited to Premier Support, Microsoft Consulting Services, and escalation engineers (CPR). The PFE acts as the primary onsite technical contact, providing customer visibility, advanced technical support, and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management. Provides support in person at customer places of business, as well as via telephone, email, and electronic media.
Travel required up to 70%. Ability to obtain passport within 3 months of start date is required. Job requires 24/7 coverage
Recommended qualifications include: Superior problem solving and troubleshooting skills in technical areas; Exceptional customer service, overall communication skills, and technical writing skills; Must have sufficient technical depth to communicate with development and other internal organizations at a peer level; Must have the ability to work independently with minimal management supervision and as part of a nationwide team of engineers; Demonstrated aptitude for providing exceptional customer service in politically charged environments; Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development; Ability to apply technology to improve existing products and systems at customers and for internal use; Ability to actively participate in team support by proposing and implementing solutions; Ability to adapt quickly to changing circumstances, direction, and strategy; Demonstrate strategic thinking with value-add contributions.
Technical Requirements: Solid understanding of standard client/server, networking, and Internet fundamentals. A superior knowledge and demonstrated technical proficiency in Microsoft Systems Management Server (SMS) 2003, with experience in managing enterprise environments. In addition, experience in other Microsoft Management technologies, including Active Directory services (AD), Microsoft Operations Manager (MOM), and Application Center is desired. Secondary expertise in at LEAST one of the following: Windows desktop Operating Systems, Windows server Operating Systems, Exchange, SQL, IIS, ISA. Other technical depth should include experience with debugging in Windows 95/98/NT/2000, Exchange, and SQL, and/or development skills in one or more of the following: Transact-SQL, VB, VBA, VBScript, C++, VJ++, Jscript, HTML/DHTML, XML
Education: College degree, preferably in Computer Science, is required. MCSE strongly preferred. Will consider related field (or equivalent) experience.
FYI: These positions are in DC and IL.
Please forward resume to Brande Garrison at brandg@microsoft