Microsoft is currently recruiting to fill multiple Manageability (SMS and MOM) Support Engineer positions in product support. The general job description is below. We are looking for depth skills in either SMS or MOM and preferably both. See and support the betas before they hit the street, support enterprise customers in some of the largest environments in the <st1:country-region w:st="on">Americas</st1:country-region>, and join a team that enables the success of customers and each other.
If you are interested, please follow the links below to apply and specify your interest in Manageability (SMS/MOM).
Required Qualifications: Good Communication Skills - Spoken and written English (including technical writing), Excellent demonstrated customer service skills, B.S. degree in C.S. or E.E. or equivalent, Five or more years experience in systems development, network operations, software support or I.T. consulting, Five or more years industry experience with Microsoft products, Effective learning skills, Works well in a team environment, Strong problem-solving skills, MCSE - Windows Server, Strong knowledge of Microsoft® Windows 2000/2003 Server and Microsoft client products.
Preferred Qualifications: Four or more years industry experience with Microsoft Server products, Graduate Degree in C.S. or E.E. or equivalent, MCSE + I/MCSD/MCDBA preferred, Strong knowledge of UNIX or other operating systems, Demonstrated industry programming experience in C or C++, Additional Technology Certifications preferred - Cisco, Novell, Unix, Compaq, Dell, etc. Background in Technical training.
Roles and Responsibilities
Represent Microsoft and communicate with corporate customers via telephone, written correspondence, electronic service and in person regarding finding solutions for technically complex problems identified in Microsoft software products. Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill. Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases. Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborates with Tech Leads and escalation resources when appropriate. Report software bugs and customer suggestions. Develop specialized low level expertise in complex MS technologies. Mentor and share information improving overall knowledge of group or organization. Mentor front line support organizations, providing mentor and escalation support for complex technical and political issues.
Use trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs; may involve writing code. Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently. Consistently shares best practices with team members. Act as technical resource for broad and complex issues, and may typically be assigned to moderately strategic accounts Ability to develop and deliver “in depth” technical training to other engineers. Write complex technical articles and sample programs for knowledge base. Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.
Good Communication Skills - Spoken and written English (including technical writing)
Excellent demonstrated customer service skills
Effective learning skills
Works well in a team environment
Strong problem-solving skills
Background in Technical Training
Eight or more years experience in systems development, network operations, software support or I.T. consulting.
Links to Submit your Resume