Saturday, February 16, 2008 4:16 AM
jhinkle
The Visible Ops Handbook
If your organization is thinking about implementing ITIL or change management of any kind, I highly recommend that you pick up a copy of The Visible Ops Handbook. The main purpose of the book is to outline a plan for implementing change management in way that is easier to audit and manage.
Two big things stood out about my organization as it related to the book. First, we are really bad at this. One of the assertions made in the book is that really great IT organizations spend 25% of their time on unplanned work. As our most recent metrics just showed, we're the reverse of that. Second, we need controls. One of the authors is a high ranking person at Tripwire, so that was one of the tools mentioned for auditing in the book.
If process is something you enjoy or you are preparing to embark on the ITIL journey, I think you'll enjoy the book quite a bit.
Filed under: Management