Microsoft hiring in Las Colinas
First I read that RIM is moving in to Las Colinas, now Microsoft is hiring for that location as well. What's going on in Las Colinas, TX?
Job Title: Support Professional
Job Category: Product Support
Product: Windows Server
Support Engineer - Enterprise Platform Support
* By applying to this position you may be considered for one of many open Support Engineer positions at the Las Colinas, TX Location. This is a generic posting, specific hiring teams will be determined throughout the interviewing process.
This Job is eligible for the following work arrangements :Compressed Work Week;Flex Time
This position may require you to work a rotational on-call schedule, as well as, some domestic and international travel.
Required Qualifications: Good Communication Skills - Spoken and written English (including technical writing), Excellent demonstrated customer service skills, B.S. degree in C.S. or E.E. or equivalent, Effective learning skills, Works well in a team environment, Strong problem-solving skills, MCSE - Windows Server,
Strong knowledge of Microsoft® Windows 2000/2003 Server and Microsoft client products.
Preferred Qualifications: Two or more years industry experience with Microsoft Server products, MCSE + I/MCSD/MCDBA preferred, Strong knowledge of UNIX or other operating systems, Demonstrated industry programming experience in C or C++, Additional Technology Certifications preferred - Cisco, Novell, Unix, Compaq, Dell, etc. Background in Technical training.
Roles and Responsibilities
Represent Microsoft and communicate with corporate customers via telephone, written correspondence, electronic service and in person regarding finding solutions for technically complex problems identified in Microsoft software products. Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill. Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.
Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborates with Tech Leads and escalation resources when appropriate. Report software bugs and customer suggestions.
Develop specialized low level expertise in complex MS technologies. Mentor and share information improving overall knowledge of group or organization.