I'll bet he eats his words...
RIM CEO (or co-CEO) Jim Balsillie said in an interview with EWEEK:
“… the event that shut down e-mail for BlackBerrys in the United States for hours last month was due to "a process thing," and that steps had been taken to ensure that it could never happen again.”
NEVER use the word “never”. There is no such thing…
What was also interesting in the interview…
“Balsillie did note, however, that it's the responsibility of an enterprise to make sure they have continuity plans for times when important communications paths, including the BlackBerry e-mail, are out of order. He pointed out that RIM was working with customers immediately upon learning of the blackout.
"We had literally hundreds of our top customers on open bridges with ongoing collaboration and communications. So those that were affected had ongoing communications," he said about RIM's support efforts.”
Excuse me? It now leaves me wondering who the “hundreds of top customers on open bridges” are, and what “immediately” means, because we didn’t get squat. We heard nothing from them except through press releases. He’s lost in Alice in Wonderland, or following the white rabbit. Someone fed him a load of…