RIM tries to prevent another Blackberry outage?
Frustration continues to build, and this will probably be the last post on the subject. I checked this morning on both RIM’s site and Blackberry’s site. Still nothing posted related to the outage Tuesday/Wednesday, and what they’re doing to prevent it. Yet, I see that Balsillie did an interview with Reuters on Friday to talk about what happened and what they’re doing. So, that’s how they treat their customers? Put us through a major outage and they can’t post anything to their support sites to help us document our post incident review?
He does an interview with Reuters? That’s it? I should add that we are also paying for premier support and are signed up for all of the Blackberry maintenance and outage notifications. That’s right, we got nothing.