Sprint 700wx SMS text messaging woes?
I have a couple of users with a Sprint Treo 700wx that were complaining text messaging wasn’t working. So, off I went to Google and I found that 700wx users are starting to complain that SMS text messaging to non-Sprint users are not getting through. Incoming SMS text messages appear to be working fine, outgoing messages aren’t. At least its not just my users.
According to Treo Central,
“I called Sprint to investigate and they confirmed that the problem cropped up last week. As might be expected, they blamed it on the phone itself. That seemed odd to me, as it had always worked before. In any case, I bit the bullet and did a hard reset. No dice, still didn't work.
A call to Palm's tech support yielded similar results. They're aware of the issue and apparently working feverishly to get it fixed. It's still unclear as of now what exactly the problem is. People have been getting different answers from different representatives of both Sprint and Palm, which is often the case with a new bug - issues as diverse as Sprint network updates to 700wx firmware flaws have been cited.
The fix, apparently, is most likely to come in the form of a software update at Palm's site. It's also theoretically possible that Sprint could update some settings over the air, though both reps that I spoke with were doubtful that would be the case.”
Full thread discussion here.