Word Mobile issues on HP iPaqs
HP released an advisory on July 27.
SUPPORT COMMUNICATION - CUSTOMER ADVISORY
Advisory: HP iPAQ Handheld Devices - Incorrect Numbered Format May Display When a Word Document is Viewed on Certain HP iPAQ Handheld Devices
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.
DESCRIPTION
Incorrect numbered formats may display when Microsoft Word documents are viewed on an HP iPAQ Handheld Device having the Microsoft Windows Mobile 5.0 Operating System (Windows Mobile 5.0 OS). When the issue is present, Word documents may display convoluted sequential numbers (e.g., 1.2.2.4.4.). When the same data is viewed in Office 2003 Word, the numbers display in the correct sequence (1.2.3.4.5.). This is a Microsoft Word Mobile Indexing issue.
SCOPE
This issue affects all products in the following HP iPAQ Handheld series having Windows Mobile 5.0:
- HP iPAQ hw6900 Mobile Messenger series
- HP iPAQ hx2000 Pocket PC series (WM5.0 units)
- HP iPAQ hx4700 Pocket PC series (WM5.0 units)
- HP iPAQ rw6800 Multimedia Messenger series
- HP iPAQ rx1950 Pocket PC series
RESOLUTION
There is currently no permanent resolution for this Word Mobile Indexing issue. Two workarounds exist, however. Either save the Word document in the .rtf format or remove the blank line after each indexing item on the numbered list.
Hardware Platforms Affected: HP iPAQ rx1950 Pocket PC series, HP iPAQ hx2000 Pocket PC series (deleted), HP iPAQ hw6960 Mobile Messenger series, HP iPAQ hw6940 Mobile Messenger series, HP iPAQ hw6920 Mobile Messenger series, HP iPAQ hw6910 Mobile Messenger series, HP iPAQ rw6828 Multimedia Messenger, HP iPAQ rw6818 Multimedia Messenger, HP iPAQ rw6815 Personal Messenger, HP iPAQ hx4700 Pocket PC series
Operating Systems Affected: Microsoft Windows Mobile 5.0
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA00736096