Verizon and T-Mobile tied for top spot
Verizon Wireless and T-Mobile USA Inc. tied for the top spot in the most recent J.D. Power & Associates survey of wireless carrier customer care performance.
Both carriers scored 104 points on the company’s scale, while the industry average was 99. Alltel Corp. came in second with 99 points, and Cingular Wireless L.L.C. and Sprint Nextel Corp. tied for fourth with a score of 95.
Overall, looks like T-Mobile and Verizon Wireless are also fighting for the top spot in call quality. What about all those Cingular commercials for fewest dropped calls? Maybe they have the fewest dropped calls but the worst reception?
Check out all the results here.