Listening - One of the most important communication skills
Posted
Tuesday, October 31, 2006 2:29 PM
by
hwaldron
Many projects, including those centered around security, have failed due to folks not listening properly. It's an important skill to always keep in mind when gathering input, coordinating tasks, or in simply reading our email.
Listening - One of the most important communication skills
http://blogs.techrepublic.com.com/tech-manager/?p=213
QUOTE: Failure to listen is the first step in miscommunication. Technical folks, even technical project managers, are not always the best communicators. If we do not listen, and listen carefully, to one another things get lost. More importantly, other successful people who share that crazy spark which keeps us going, feel the lack of attention. They start to feel ignored, undervalued, and unappreciated.
So, what's a poor listener to do? In my case I ask myself four questions before I go into a conversation. These questions have become my mantra, something I repeat over and over again throughout the day.
1. Who am I really going to listen to, the person or my own inner voice?
2. What can I learn from this person by being brave enough to listen?
3. When will I need to accept help from this person again?
4. How can I tell this person that I believe in them as much as they believe in themselves?