Trying to give something back to the Community...
System Center Service Manager (SCSM), must be one of the most talked about and delayed products in the System Center suite but it now seems that it may finally see the light of day sometime in 2010. So I thought I’d pass on this blog post to help you start to get acquainted with each other.
“System Center Service Manager, scheduled to ship in 2010, is a flexible IT automation platform that provides built-in workflows based on industry best practices for incident and problem resolution, change control, and asset lifecycle management. It can help provide better service management by:”
Continued along with a video at:
Read the complete post at http://wmug.co.uk/blogs/cliffs_blog/archive/2009/09/24/scsm-managing-applications-with-service-maps-in-system-center-service-manager-2010.aspx