Trying to give something back to the Community...
Some of the more observant of you may have noticed changes to the SMS 2003 Section.
I know from the feedback I’ve received from some of you that you like the way FAQShop is organised into sections (one for each product/ version), then related items are grouped under subheadings (for example Collections, Client Installation, Site Systems), as on the SMS 2.0 Home Page.
But with a large number of SMS 2003 articles to post and thinking about the new SCCM, SCOM and WSUS sections I’ll be adding in the not too distant future I could see some limitations with the current model. So I took some time out of adding more articles to get my thinking cap on.
Let me use the analogy of a supermarket. You know you need help with an SMS-related problem and you decide to visit my supermarket FAQShop. Now under the old model, related items were grouped together in aisles. So if you had a query/ problem with Software Distribution you’d go to the Software Distribution aisle (or page).
But this is where the problems start. If you have a troubleshooting question you want help with you don’t want to be walking up and down the Software Distribution aisle (page) looking at FAQs related to design and planning, administration, etc. Just take a look at the SMS 2.0 Software Distribution page and you’ll see the problem.
Now in today’s society we’re all way too busy, the pressure is constantly on to get things done yesterday so you need answers and fast otherwise you’ll look elsewhere, which for me as a webmaster is a disaster.
Wouldn’t it be far better to be able to walk to the Design and Planning, Administration, Troubleshooting aisles and then find sections dedicated to Collections, Software Distribution, etc. in the same way you would find all of the ketchups together in the Condiments aisle for example?
Well that’s EXACTLY what I’ve done as you’ll see on the new SMS 2003 Home Page (oh and I’ve overhauled the Indexes as well so you can use these to quickly see all of the FAQs related to say “Troubleshooting” in one place).
Anyway, as they say “the proof of the pudding is in the eating” so why not drop by and take a browse?
I’d love to hear your feedback/ comments on this as like I say I’m thinking of using this model as the foundation for all new sections going forward but if you guys don’t like it I’ll need to get my thinking cap on again (if you’ve got any suggestions let me know )
No Comments