So tonight upon arrival at my hotel...  No internet.  I did not even bother calling front desk.  I have the support number and the site number to lodgenet.  yes, yes yes...

So I call Lodgenet and have my patient voice...  Hello, welcome to Lodgenet, this is Jeff...  It is Jeff!  Bingo, so I start talking to him like we're on a first name basis.... ;-)

He reminds me that I am not supposed to be calling directly.  I remind him that I am helping the hotel out.  Which, is a crock...

So he threatens to disconnect...  I then remind him that as the ISP, he is responsible to make sure that the hotel has connectivity and in fact, I heard as I was walking up that most customers are having the issue.  I then inform him that I am in room 614.  The Nomad has 7 floors and 14 rooms per floor and theoretically, we should be checking connectivity to each.

The line goes silent for a second...  OK Mr Bird, you should have connectivity now...  What do you know, I did!

Wow, once again, service with a smile!

Read the complete post at http://owsug.ca/blogs/brad/archive/2008/08/13/Brad-vs.-Lodgenet-part-2.aspx