in

myITforum.com

Brad Bird at myITforum.com

August 2008 - Posts

  • Why do I need to run scheduled scans on my system when my Anti-virus protects the file system in real time?

    I was having this discussion with a colleague today.  He was of the opinion that you should never need to run a virus scan on a PC as most anti-virus packages scan the system in real time.

    While it is true that the anti-virus will scan most files against known conditions established by the most currently installed signatures, they do not "scan" the file system in real time.  The file system is effectively monitored for accesses and file manipulations done in a way that it (the package) considers to be a threat.

    OK, let's analyze these facts.  I have attended several conferences on IT security and read more than my fair share of reference material on hacking and forensic techniques to protect computers from intrusion.  While there is no one gospel on this subject most IT Professionals I know who have a fair amount of exposure in these topics agree that no one anti-spam or anti-virus product can catch everything.

    For example, I am not picking on Symantec specifically nor will I site a precise example but this issue happened.  The anti-virus had current signatures to within a few hours.  The server was patched to the most current critical and recommended updates.  Yet, there were suspiciously high memory usage on the server in question.  It was only upon scrutinizing with psexplorer from systinternals, pslist (also from sysinternals) netstat, task manager, a remote UNC file connection and a remote port scanner was I able to confirm that there was an intrusion attempt in progress.

    What happened was, the server was patched after 16 hours of when a known exploited vulnerability had been published.  Through this pin hole, an elevation of privilege attack happened.  Then a hack tool was installed and a root kit planted.

    The root kit hid registry keys, processes, and files from view.  Once it was discovered, it was removed easily enough with known tools.

    The other tools were left behind (this was confirmed by file date stamps and checking backups) until another trojan which the AV supposedly knew about and cleaned had hold of the machine.  This is where the interesting part comes in.  The trojan was not cleaned.  That was human error in that the logs were not scrutinized to confirm that the clean attempt actually failed.  The trojan discovered was not the same iteration displayed in the AV package.  As the server was being monitored using filemon, psexplorer watching threads and netstat, the original infection remained.

    A copy was submitted to  the AV vendor anonymously and within a couple of hours, a rapid release was put out which caught the file in real time protection.  The AV vendor said it was the same iteration of a known virus but a programmer from another competing vendor at the same time, sited the mutation differences.

    While this was happening, another system was infected so the same process was used to monitor the infection.  This time a real time scan was performed before the new rapid release came out and the file was quarantined successfully.

    Clearly, the AV companies are doing there best to update precisely the documentation that is put out but the solution is critical and usually gets published faster. 

    In part, this is likely why vendors accept anonymous file submissions to help keep in check with viruses in the wild.

    My point is just to say that the real time scan does not catch everything...  To be honest, a scan could miss a virus as well but if a file has similar symptoms to a known virus, it may still have additional hidden code or functionality which can hide it from current real time scanners.

    YES, scheduled scans on PCs would be highly recommended as part of your defense in depth strategy against spyware, malware, trojans, and viruses.

  • Review of Summer 2008 edition of PC Gamer (good read)

    I have been relatively out of touch with the PC or desktop side of things for several years.  As a consultant/analyst/administrator, I tend to be more current in server technologies as is the case with many of my colleagues which I am sure are in a similar situation.

    Once or twice per year I like to pick up a PC Magazine, PC gamer Magazine, or the like to see what is current.  I know that a lot of this information is available online but I am still old school in that I still attend meetings with a pen and notebook.  That being said, I still purchase books and magazines as I prefer not to read everything off my laptop screen.

    No worries, I do own a Mobile 6 device but despite my technical background, I find it a pain to tweak so that it works just right for me to be perfectly productive using only this... 

    So, since my brain is not like RAM which can just be upgraded, I must write everything down lest something more important such as a request from my wife to pick up eggs on my way home, be replaced in my memory in favor of that awesome deal on external USB drives at Fry's! I know some of you have been there too and have gray hairs to show for it!  For that, I am jealous as my hairs seem to simply fall out...

    In the summer 2008 edition of PC Gamer there is quite a bit of really good material.  The magazine is titled PC Builder's Bible.  It compares the Intel Quad Core vs the Dual Core.  Intel vs AMD, Air vs Water Cooling.  PC Builder stuff but worth the deneiros if none of you have had the pleasure of the 1500 page "light weekend read" from a PC Upgrade and Maintenance Guide or similar reference manual with the current technologies. ;-)

    The magazine covers the fundamental information one would expect such as different technologies that have come and may not yet be gone like ATA hard drives, etc...

    For those unaware, ATA refers to the parallel method of accessing data from a hard disk which was until a few years ago the more or less the only affordable desktop hard drive interface for PCs.  Since it was the only way, there was no need to place a "P" in front of ATA.  Now, this method has been replaced by SATA which accesses information serially.

    Fundamental questions are answered such as "What makes a hard drive fast?".  As the cover shows, Intel and AMD are also compared in terms of price and the processor feature sets and their pros and cons are also discussed.

    Some who have a current A+ certification may not have need of such information as this would be their current reality.  For others like me, I like to keep current as the VLB, and ISA, buses are all but a memory...

    For instance I learned that Firewire, USB, and USB2 are not the only way to connect external hard drives.  I am now eyeing a new eSATA cable I got with a drive enclosure critically...

    Like the New Kids on the Block, some technologies should stay dead!  Actually, I suspect my wife will kill me if she reads this... ;-0

    All this to say, the Summer 2008 edition of PC Gamers magazine is a good read even for "server types" like myself looking to keep up with technologies in the desktop market.

  • Brad vs. Lodgenet part 2

    So tonight upon arrival at my hotel...  No internet.  I did not even bother calling front desk.  I have the support number and the site number to lodgenet.  yes, yes yes...

    So I call Lodgenet and have my patient voice...  Hello, welcome to Lodgenet, this is Jeff...  It is Jeff!  Bingo, so I start talking to him like we're on a first name basis.... ;-)

    He reminds me that I am not supposed to be calling directly.  I remind him that I am helping the hotel out.  Which, is a crock...

    So he threatens to disconnect...  I then remind him that as the ISP, he is responsible to make sure that the hotel has connectivity and in fact, I heard as I was walking up that most customers are having the issue.  I then inform him that I am in room 614.  The Nomad has 7 floors and 14 rooms per floor and theoretically, we should be checking connectivity to each.

    The line goes silent for a second...  OK Mr Bird, you should have connectivity now...  What do you know, I did!

    Wow, once again, service with a smile!

  • Impatiently waiting on internet and TV service in Fort McMurray

    I am such a bad ass...

    So today in my hotel, I called maintenance for the second time due to a communication issue with the internet and TV...

    The maintenance guy stuck around for about 45 minutes as he was happy to chat with someone technical...  That would be I!

    He still did little that was actually useful to troubleshoot the issue except reveal that the service provider is Lodgenet...

    So he called to the front desk from my room and asked that they call lodgenet to have this fixed once and for all...

    Satisfied that something was being done, I went to supper...

    Upon returning, I stopped by the front desk and asked what was the outcome after speaking with Lodgenet.  The lady at the front desk seemed completely clueless and showed me a note with the name Terri on it and requesting that Terri contact Lodgenet.  On the note were the tech support number and the site ID both of which are essentially "keys to the kingdom" to get technical support with the service provider for the hotel....

    Being the arrogant bugger that I can tend to be and figuring I can probably do a better job working with the tech anyhow, I responded to the front desk lady, yup, this note is for me!

    I returned to my room with the note and contacted Lodgenet with both the support number and the site ID in hand!

    I call Lodgenet and speak with Jeff who is shocked to see that I have the contact info to speak with him in the first place... ;-)  I give him some line that I am helping the hotel out which is crap but I am ok with it since fixing the issue will get me internet access and movies tonight.  Jeff and I run through some preliminary diagnostics and he determines that some work at the main terminal must be done and so suggests that he speak with the front desk.

    I confirm with him that he is aware he is about to speak with someone non-technical and he replies that he must anyhow...,

    OK, so here is me bursting from the room and running down six flights of stairs to get to reception in time to intercept the call to actually get this looked into!

    As I arrive at the front desk the phone rings...  Lodgenet!  Bingo!

    As I suspected, the counter lady is again... clueless...

    I suggest that I speak with the tech and she hands me the phone, Jeff again who is beyond himself that he is talking to me again...

    Now the hotel lets me at the actual terminal to do some real troubleshooting with the Lodgenet tech.  We determined that the system is having some real issues which only an onsite tech can solve...  Incidentally, he confirmed from the logs that communication has been down since Thursday night.

    Next time you have an issue with a technical service in a hotel, and they quickly blame something trivial like the weather, question whether anything is being done at all about the issue!

    BTW, while I was on the phone with Jeff, he informed me that internet and TV were served by seperate equipment and he re-established internet communication for me right there...  the weather... bah!

Copyright - www.myITforum.com, Inc. - 2010 All Rights reserved.
Powered by Community Server (Commercial Edition), by Telligent Systems