November 13, 2007
An update for the unhappy Zune owners.... I have now spend a better part of 6 hours on the phone with tier 2 support and here is the end result.
I rebooted my computer 19 times. (What a difference that makes)
cleared the temp folder 13 times (Still Failed)
tried installing the software so many different ways I lost count (ALL FAILED)
created a new user profile and tried to install it there (IT FAILED)
gutted the registry.. (IT FAILED)
I now have an open case with Microsoft and a non working Zune... Which was working before the update.
And the saga continues on.
1. download package
2. run package to extract to your computer
3. go to directory that you extracted to, run startzune.exe
4. proceed with installation, following instructions