June 01, 2007
The managed services solution uses System Center Operations Manager 2007 and System Center Essentials 2007 to provide managed services to many remote customers.
The service provider would install System Center Operations Manager 2007 in their network operations center (NOC). System Center Essentials 2007 (SCE) would be installed at each customer location. SCE could be installed on an existing server such as a Small Business Server or domain controller. The SCE server would be configured to communicate with the Operations Manager 2007 server across the internet, using certificates to mutually authenticate the connection. Computers at the customer location would be discovered and installed from the SCE server.
The service provider would then be able to monitor and manage computers at each customer.
Using System Center Operations Manager 2007 with System Center Essentials 2007, you can provide managed services to many customers. This solution provides a single entry point for remote management over the internet for customers’ server and client environments, leveraging Operations Manager 2007 as the service provider console.This solution includes the ability to: o Manage customers over the internet in a secure mannero Centrally view customer problem data and health from a single consoleo Report on problems and time spent working on customer issueso Perform remote diagnostics and troubleshooting
o Provide a lightweight, simple setup and configuration for customers
o Deploy software updates to customers' computers
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