Resetting the Health State on the Root Management Server

The Operations Manager 2007 Root Management Server in an environment we were working on showed up in the console as Yellow, and going through the Health Explorer there were a variety of Red and Yellow items within it. There were issues during the original installation which caused database communication issues, and were thought to be the cause of the issues being seen. No alerts could be seen to be causing this state to be Yellow.

We tried a variety of methods to reset the health state of the RMS, but none of them succeeded (server reboots, Reset Health in Health Explorer, Maintenance Mode, Flush Health Service State and Cache). Thanks to some direction provided by the MVP community (Thank you Gordon!) we found that the following worked as steps for us to reset the health state of our RMS and allowed us to determine if the issues seen were historical or current.

• ·         Launch Health Explorer for the RMS and document any Yellow or Red monitors within the Root Management Server.
• ·         Disable Monitors which are Red using an Override which applies only to the RMS server.
• ·         Put the RMS server into Maintenance Mode.
• ·         Wait until the server is unmonitored.
• ·         Take the RMS server out of Maintenance Mode.
• ·         Re-enable the Monitors which were disabled.
• ·         Launch Health Explorer and refresh the state.

Resetting the Health State on other Agents

You don’t have to do the above process with regular agents. If the Reset Health task within the Health Explorer does not work then for the non-RMS servers you can use the Flush Health Service State task. It’s available under the monitoring \ Operations Manager \ Agent Health State. On the right-pane click on the server, choose Health Service Tasks \ Flush Health Service and State Cache. This isn’t available for the RMS server itself though.