CounterSpy Agent 2.x Enterprise: ThreatDB download "stuck"
Today I ran into an issue with a client that seemed unable to download the latest CounterSpy Enterprise ThreatDB.
Normally invoking a quick or full scan forces a download of the local ThreatDB -- either from the local server or from the Internet as a fallback if the client is so configured.
In this particular case, the client was not updating the DB, which was causing problems with network connectivity due to certain safeguards we have in place.
I've found that the best solution in these types of cases is to stop the CounterSpyAgent service and delete SBTS.dat and SBTEDef.idx. These are the ThreatDB files themselves and when the CounterSpyAgent service is then restarted, it will re-download a full DB from the server/Internet as the case may be.