I know I do… and the Handspring (now part of PalmOne) Treo has been the bane of my existence for over a year now. I manage an Intellisync Mobile Access Suite server to provide our top-level executives and others with positions of responsibility with constant wireless email connectivity.
As if most wireless email solutions weren’t already a headache, as it seems most are “not quite ready for prime time”, PalmOne adds a new X factor to the equation by providing hardware that (at least in our environment) often times does not work as advertised. The devices are subject to hardware failure, random lockups and resets, screen problems… the list goes on. Nearly every one in my company that we have provided a Treo for has needed at least one replacement.
To cut to the chase, apparently a few other individuals feel similarly. PalmOne is now being sued in the California court system, and the lawsuit is seeking approval for class-action damages to represent all current and prior customers.
Snippet below:
‘A new lawsuit is being brought against Palm over defective Treo 600 and Treo 650 smartphones. The suit claims the Treo fail at unacceptably high rates, are inherently defective and that Palm has mislead customers concerning the defects.
The suit Palza v. Palm was filed in the Superior Court of California, in Santa Clara County. It was filed on behalf of three Treo customers, but seeks to be certified as a Class action lawsuit, so that all Treo users would be represented.
The suit mainly claims that Palm has made misrepresentations and concealed information in the marketing, advertising, sale and servicing of its Treo 600 and Treo 650 models. It further states that Palm has been aware for a substantial period of time that the Treos were failing at a very high rate and Palm has not warned its customers or tried to prevent them from suffering system failures and data loss.’