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Empowering Efficient IT

November 2005 - Posts

  • Support from our website

    To improve customer satisfaction and support for specific product issues the Support section on the 1E website has been updated.

    http://www.1e.com/Support/index.aspx

    After checking through the most common problems, reported to 1E via customer feedback, it seems that the majority of these could have been resolved by information that was already published – but inaccessible to casual examination. The support section now provides links to troubleshooting guides, improved FAQ and links to evaluation guides. 1E is committed to continually improving our support and maintenance services, so please give us your feedback.

  • Announcing Shopping v2

    1E are pleased to announce the release of Shopping v2. This is a simple, self-service, shopping cart solution for SMS. It enables your users to select the applications they need from the applications available for installation in your organisation. Shopping automates the approval workflow, software delivery and license control, ensuring your users get their applications as quickly and as effortlessly as possible.

    The new features in version 2 are:

    SMSWakeUp Integration – Provides rapid application delivery by using SMSWakeUp to trigger an SMS machine policy refresh as the Shopping request is made. More information about SMSWakeUp can be found at http://www.1e.com/SMSWakeUp

    Chained approvers – Allow multiple approvers to be involved in the approval workflow.

    Improved troubleshooting – Additional checks during installation and improved troubleshooting gives an easier administration and configuration experience.

    Reporting engine – An in-built web based reporting engine means SQL Reporting Services is no longer required.

    Machine based – Shopping information stored at machine level allowing users to shop for the same application on multiple machines.

    Customisable UI – Customise the look and feel of the web interface; even change the name of Shopping!

     

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